They truly care about their customers however profit is a large part of their philosophy. If you fit their preferred market, good credit, no tickets or accidents and have had higher limit prior insurance, you should receive a good rate. Coincidentally just switched my home and auto to them today. My savings was $1100.00 for the year! Claims service is what you’re paying for. Progressive is superior in this department. If you have a claim, use their service center….you will be impressed. Lifetime guarantees and quick yet maticulus repairs. Progressive is not the non standard DUI insurance company anymore. They will rival State Farm.